Contact information

Contact Us

Legal entity: FERRARIUS I A LLC
Trading name: Dexel Watches
Address: 8200 NW 41ST ST 2ND FL, DORAL, FL 33166, United States
Email: help@dexelwatches.com

We are here to help with any questions about your order, our watches, or the Buy 1, Get 1 Free offer. Every message is answered by a person, in English.

How to Reach Us

Average response time: 1-2 business days.

Support Hours

Monday to Friday, 8:00am-6:00pm (MT).
Saturday, 8:00am-12:00pm (MT).
Closed on Sundays and public holidays.

Messages received outside these hours are answered on the next business day.

Business Details

  • Trading name: Dexel Watches
  • Business address: 8200 NW 41ST ST 2ND FL, DORAL, FL 33166, United States
  • Contact email: help@dexelwatches.com
  • Activity: online retail of automatic skeleton watches, shipped to the United States and Japan

Dexel Watches operates exclusively online and does not have a physical retail location. Full business registration details are available on written request to the email address above.

What We Can Help With

  • Order status and tracking
  • Returns, exchanges and warranty claims
  • Payment issues
  • Address corrections
  • Product questions
  • General store inquiries

Before You Contact Us

To help us assist you faster, please include:

  • Your order number
  • The name used on your order
  • A description of your question or issue
  • Photos, if reporting a product issue

Useful Links

Thank you for choosing Dexel.